WhatsApp Business Account Management: WhatsApp Multiple Users
WhatsApp Business: Multiple Users, Same WhatsApp Account | With an instant messaging capability in place, businesses can now engage customers in a dialogue on the move, rather than losing clients due to delays in service delivery. Customers use WhatsApp to get real-time support, while businesses use it as a touch base with every potential customer.
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| WhatsApp Business Account Management: |
By 2022, there will be a significant increase in business activities on WhatsApp, as customers use it to get real-time support and businesses use it as a touch base with every potential customer. WhatsApp has its own restrictions, despite the fact that it provides major benefits to both parties.
WhatsApp Business: Multiple Users, Same WhatsApp Account
One of the most significant limitations is that WhatsApp Business only enables one user to sign in to one account at a time, which is inconvenient for large enterprises with several customer service representatives. Fortunately, in 2018, the WhatsApp Business API became a watershed moment. SleekFlow is here to deliver you the perfect answer if you’re getting too many messages that you can’t respond to on your own, or if you’re weary of sharing one device with many peers.
The Pros & Cons of WhatsApp Business
WhatsApp, which was founded in 2009 and famously bought by Facebook for US$19 billion five years later, now has over 2 billion monthly active users as of 2020. It’s clear that the company’s success isn’t a fluke. WhatsApp is absolutely remarkable due to its ease of use, simple design, multimedia message sharing, and ad-free features. Almost everyone is captivated by this unique messaging platform, which has tailor-made services for different sorts of users for both small and large organizations.
Despite this, some people may find it difficult to handle owing to capacity and message constraints. Simply explained, because WhatsApp uses an authentication mechanism that is tied to a single phone number, accessing the account on numerous devices at the same time is difficult. With thousands of inbound messages and innumerable users, keeping track of all conversations with just one device is extremely difficult for medium and big enterprises.
WhatsApp Business – Multiple Users Hacks
If your team is on a shoestring budget, there are a few techniques that can come in handy.
The most basic method is to pass the phone around the team, however, this is inefficient and insecure.
Another approach is to open WhatsApp Business on your phone first, then WhatsApp Web on the computer of another user. The method of connecting your smartphone and synchronizing the chats is the same whether you use WhatsApp Web or WhatsApp Desktop.
Although it isn’t ideal, it does provide you with an extra pair of hands to assist you in answering messages. Nothing is more vital than cost-effectiveness, especially for a developing small firm.
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Use WhatsApp on multiple devices
WhatsApp is now beta-testing the multi-user feature on Android and iOS devices, according to The Independent. This new version would enable chat history to be synchronized across several devices, as well as end-to-end encryption of discussions to ensure their security.
WhatsApp users may log in to the same account with up to four devices at the same time, according to WABetaInfo. It also clarified the “no internet connection necessary” clause, implying that users can continue to use WhatsApp Desktop even if their primary phone is turned off.
If you have already joined in the multi-device beta program, you are invited to use this capability once it starts, as seen in the above picture. Your devices will then be in sync, and every action you perform on one of them will be repeated on all of your others. Although the spots for both Android and iOS beta versions are currently full, you may keep a lookout for any future opportunities.
Ultimate Solution to Multiple Users: WhatsApp Business API
WhatsApp’s 5 rating in the worldwide messaging applications ranking list is well-deserved, as we just stated. Facebook announced the debut of the WhatsApp Business API in August 2018, making it easier for businesses to manage high amounts of message inquiries.
Businesses can finally link WhatsApp with Customer Relationship Management (CRM) software, saving them time and money while increasing team productivity and simplifying communications with various stakeholders, thanks to the WhatsApp Business API.
When you integrate WhatsApp with a CRM system, you have access to a slew of new features. Because WhatsApp is no longer confined to a single phone and user, the entire team will be able to access and reply to messages received through the app. In addition, whenever a potential consumer sends you a message for the first time, a lead card is produced and kept in the system. Once a lead has been allocated to a responsible service agent, that agent will be the only one alerted, ensuring that the rest of the team is not distracted.
In brief, the WhatsApp Business API may improve workflow efficiency by providing interfaces with your own systems, allowing your team to fully utilize WhatsApp as a communication channel.
SleekFlow as your solution for operating multiple user functions on WhatsApp
If you’re not sure whether WhatsApp Business API is right for your company, consider this: are you overwhelmed by incoming messages and assigning them to the appropriate person?
If that’s the case, technologies like SleekFlow can help you take advantage of business process automation and other features of bespoke CRM systems.
SleekFlow unifies all messaging channels into a single user interface, allowing users to send and receive messages across all platforms, including SMS, WhatsApp, Facebook Messenger, WeChat, and Line.
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A multi-staff access capability is available to increase operational effectiveness. You can quickly and simply add users to your platform and arrange them into teams using SleekFlow. When a new client initiates a discussion, it will be marked as unassigned. When one of the teammates responds, the discussion is instantly taken up by that person, and all subsequent alerts from that chat are only accessible to that person. Members may see all of the talks that have been assigned to them in the tab below.
These fundamental functions aid in improving customer service efficiency and team cross-functional coordination. Automation processes may also be used to segment contacts and assign inquiries to certain employees. Businesses can now focus on offering better and faster service at all touchpoints of the customer experience by letting bots handle the hassle.